Thank you so much!

We are sorry that the buyer was dissatisfied. However, we would like to clarify the facts for future customers. The buyer stated that the machine “doesn’t work,” but he personally provided photos showing two pairs of shin pads successfully transferred. He also confirmed in our communication that “some goes out good.” This proves the machine is capable of heating, pressing, and completing transfers. For the areas not pressed properly, our technician provided instructions to slightly increase the pressure using the two adjustment knobs at the back of the machine. For the timer issue, we requested a video showing the pressing and timer operation so our technician could diagnose the cause. However, the requested video and test results were not provided. We have never refused after-sales service and remain willing to assist. There was also a delivery delay compared with the original estimated transit time, and we understand the buyer’s frustration. a shipping delay does not mean not working